as soon as your mouse, whether wired or wireless, is not working as the should, see a information in this web page to aid resolve her issue. Learn how to troubleshoot naquela wide variety of problems you may enfrentar with her wired or wireless mouse.

Summary: once your mouse, whether wired or wireless, is not functioning as it should, see the information in this web page to assist resolve her issue. Learn como as to troubleshoot der wide range of problems you may cara a cara with your wired or wireless mouse.See much less When her mouse, whether wired or wireless, is not functioning as that should, see ns information in this page to assist resolve her issue. Learn how to troubleshoot a wide variety ofSee more


This article may have been automatically translated. If friend have any type of feedback concerning its quality, you re welcome let us recognize using a form at the bottom that this page.


Suggested quick Fixes:

Reseat ns USB cabo or wireless USB receiver. As soon as you have a wireless USB or Bluetooth mouse, install novo batteries. Insert ns USB cable or wireless USB recipient into one more USB port to test. Save any kind of data, close any open programs, e restart the computer.

When her Wired USB, Wireless USB, or Bluetooth mouse is not working as that should, see the expanding section listed below that ideal matches the issue that you ser estar having and follow the instructions.

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NOTE:

When buying der keyboard or ratp with a computer:

look at in every compartment of a box that the devices come in. The wireless USB recipient is small and can be quickly overlooked. A receiver has an informational tag that is attached to aid you locate ns receiver. See Figure 1 come see ns size e shape of the receiver.

When buying naquela keyboard or ratp separately from a computer:

ns wireless USB recipient is under a keyboard when buying der keyboard or keyboard, ratp combination, e under the ratp when purchase separately. The receiver has an informational tag that is enclosed to aid you locate the receiver. See Figure 2 ao the typical location, size, and shape of a receiver.
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number 1: Wireless Receiver
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number 2: Wireless Receiver ar in Packaging

When friend cannot situate your wireless receiver after ~ you have actually unpacked ns devices, part mouses e keyboards have a place come store the wireless receiver. Look under the mouse buttons where ns batteries estão or in ns battery compartment on naquela keyboard, yet they ser estar not shipped in those locations.


Insert the wireless USB receiver, as shown in Figure 3.
*
figure 3:
Wireless USB recipient Insertion
Notes: the receiver only goes in uma way. When a connector does not seem to fit, adjust ns angle, or flip it over. Once using a receiver that came with the mouse, no configuration is needed.
NOTE: the connector só goes in one way. When the connector does not seem come fit, adjust a angle, or upper and lower reversal it over.
Check ns connector in ~ the end of a USB mouse cable to determine a type the connector your keyboard or mouse has. Porque o more information, see ns figure below:
PS/2 USB
*
*
Find a port and USB signs on her laptop: Laptop:
*
Desktop:
*
Figure:
PS/2 and USB port location
Numbered referral figure:
*
PS/2 port
*
USB port

come Pair or Re-pair ns Bluetooth mouse to ns computer, see ns allofit.net Knowledge base article Bluetooth Troubleshooting and Usage Guide.
Reseat the wired USB mouse cabo into the USB port. Ensure ns surface that you ~ ~ using has sufficient of der pattern in it that the mouse can tell as soon as it has been moved (a ratp pad is best, since the mouse judges activity by reflections, der uniform surface is harder para the mouse to tell as soon as it has actually been moved). Try the wired USB ratp in an additional USB harbor on a computer. A notice the drivers ser estar being installed may appear; if so, wait until naquela message that a drivers were installed prior to you use a mouse. try another wired USB mouse, once available. Der notice the drivers are being installed may appear, if so, wait until der message that ns drivers were installed before you use ns mouse. shot your wired or wireless ratp on one more computer, once available. Naquela notice the drivers ser estar being installed may appear, if so, wait until a message that a drivers to be installed prior to you use ns mouse. Save any data, close any type of open programs, e restart the computer. Once you do not have another ratp or touch screen, friend may have to press e hold a power switch down porque o at least 15 secs to turn the computer off, and you shed any dia that is no saved. when the mouse still go not occupational after following a preceding steps, see the allofit.net Knowledge base article settle Hardware Issues com Integrated and Online Diagnostics (SupportAssist ePSA, ePSA, or PSA Error Codes).

Ensure come use the wireless USB receiver that came com your wireless mouse. Using an additional receiver might mean the uses an additional technology, e it will not be compatible with a mouse. For more info about ns latest technology offered by allofit.net, watch allofit.net Knowledge base article como as to use the allofit.net universal Pairing. Ao products that are labeled Logitech
*
, browser to ns Logitech download Site porque o drivers and software.
NOTE:

When buying naquela keyboard or mouse with naquela computer:

watch in every compartment of ns box that a devices came in. A wireless USB recipient is small and can be conveniently overlooked. Ns receiver has actually an informational tag the is enclosed to aid you locate a receiver. Watch Figure 1 come see the size e shape of a receiver.

When buying naquela keyboard or ratp separately from a computer:

ns wireless USB recipient is under ns keyboard when buying a keyboard or keyboard, ratp combination, and under the mouse when bought separately. A receiver has actually an informational tag that is fastened to help you locate a receiver. View Figure 2 ao the typical location, size, e shape of the receiver.
*
number 1: Wireless Receiver
*
figure 2: Wireless Receiver place in Packaging

When you cannot locate your wireless receiver after you have unpacked ns devices, part mouses e keyboards have naquela place to store ns wireless receiver. Look under the ratp buttons where ns batteries estão or in the battery compartment on a keyboard, but they estão not shipped in those locations.


Ensure the the ratp is within 10 feet (3 meters) of the computer. Reseat a wireless USB recipient into the USB port. her receiver e mouse may have a connect button: If so, press a connect button on ns receiver and on ns bottom of a mouse. Check out Figure 4 ao an example.
*
number 4:
Wireless mouse Connect button Location Ensure a surface the you are using has enough of naquela pattern in it that the ratp can tell once it has actually been relocated (a ratp pad is best, since the mouse judges movement by reflections, der uniform surface is harder for the ratp to tell when it has actually been moved). Try a wireless USB receiver in one more USB port on ns computer. Der notice that drivers estão being mounted may appear, if so, wait until a message that a drivers were installed prior to you use ns mouse.
NOTE
: as soon as using naquela wireless USB ratp with der connect button, ensure to press ns connect switch on ns receiver e on a bottom of the ratp again.
try another wireless USB mouse e receiver, once available. Der notice that drivers ~ ~ being mounted may appear, if so, wait until naquela message that the drivers were installed before you use a mouse.
NOTE: once using naquela wireless USB ratp with a connect button, ensure come press a connect switch on the receiver and on a bottom the the ratp again.
Save any kind of data, close any type of open programs, and restart the computer. As soon as you dá not have actually another mouse or touch screen, friend may have to hold ns power button down ao at the very least 15 seconds to turn a computer off, and you lose any data that is no saved. once the ratp still does not work after following the preceding steps, view allofit.net Knowledge base article solve Hardware Issues com Integrated e Online Diagnostics (SupportAssist ePSA, ePSA, or PSA Error Codes).

Ensure that the mouse is in ~ 10 feet (3 meters) of ns computer. Ensure a surface that you are using has sufficient of der pattern in it that the mouse can tell when it has been relocated (a mouse pad is best, because the ratp judges motion by reflections, naquela uniform surface ar is harder ao the ratp to tell when it has actually been moved). Save any type of data, close any type of open programs, e restart ns computer. When you são de not have another mouse or touch screen, friend may need to hold a power button down porque o at least 15 secs to turn the computer off, and you lose any encontro that is not saved. Install ns latest Bluetooth drivers para your computer. For more information, see the allofit.net Knowledge base article como as to Download and Install allofit.net Drivers.
NOTE:
a driver is situated in the network category.
Resolving ratp Button concerns
NOTE: a following steps apply to tudo brands that wired USB mouses.
Ensure the there is nothing staying clear of the ratp buttons são de moving. Most ratp buttons make der clicking noise as soon as pressed down tudo the way. Reseat the wired USB mouse cable into a USB port. Try the wired USB mouse in one more USB port on a computer. A notice that drivers ser estar being installed may appear, if so, wait until a message that a drivers were installed prior to you use a mouse. try another wired USB mouse, once available. A notice the drivers are being mounted may appear, if so, wait until naquela message that ns drivers were installed prior to you use a mouse. Save any kind of data, close any type of open programs, and restart ns computer. When you são de not have another ratp or touch screen, girlfriend may have to hold a power switch down para at the very least 15 secs to turn the computer off, and you shed any data that is not saved. when the ratp still walk not work-related after following ns preceding steps, see allofit.net Knowledge base article fix Hardware Issues com Integrated and Online Diagnostics (SupportAssist ePSA, ePSA, or PSA Error Codes).

Ensure that nothing is staying clear of the mouse buttons from moving. Most mouse buttons make naquela clicking noise as soon as pressed down tudo the way. Ensure come use the wireless USB receiver the came with your wireless mouse. Using another receiver may mean that uses another technology, e it will not it is in compatible with the mouse. For more info about the latest technology offered by allofit.net, watch allofit.net Knowledge base article how to use ns allofit.net universal Pairing.
NOTE:

When buying der keyboard or ratp with der computer:

watch in every compartment of ns box that a devices come in. A wireless USB recipient is small and can it is in overlooked. The receiver has an informational tag the is attached to help you locate the receiver. See Figure 1 come see ns size e shape of ns receiver.

When buying der keyboard or ratp separately from a computer:

a wireless USB recipient is under ns keyboard once buying naquela keyboard or keyboard, ratp combination, and under the ratp when bought separately. A receiver has an informational tag that is fastened to aid you locate the receiver. Check out Figure 2 para the common location, size, e shape of a receiver.
*
figure 1: Wireless Receiver
*
figure 2: Wireless Receiver ar in Packaging

When you cannot locate your wireless receiver ~ you have actually unpacked the devices, part mouses and keyboards have a place come store the wireless receiver. Look under the ratp buttons where a batteries estão or in ns battery compartment on naquela keyboard, however they are not shipped in those locations.


Ensure that the ratp is within 10 feet (3 meters) of the computer. Reseat a wireless USB receiver into a USB port. your receiver e mouse may have der connect button; if so, press a connect switch on a receiver e on the bottom of the mouse. Check out Figure 4 porque o an example.
*
number 4:
Wireless ratp Connect switch Location Try the wireless USB recipient in one more USB port on a computer. Der notice that drivers ~ ~ being installed may appear, if so, wait until a message that a drivers to be installed before you use ns mouse.
NOTE
: as soon as using der wireless USB ratp with der connect button, ensure come press ns connect switch on a receiver and on a bottom that the ratp again.
try another wireless USB mouse e receiver if available. A notice the drivers ~ ~ being mounted may appear, if so, wait until naquela message that ns drivers to be installed before you use a mouse.
NOTE: when using naquela wireless USB ratp with naquela connect button, ensure come press ns connect button on the receiver e on ns bottom of the ratp again.
Save any kind of data, close any open programs, e restart a computer. When you são de not have actually another ratp or touch screen, girlfriend may have to hold a power button down ao at least 15 secs to turn ns computer off, and you lose any encontro that is no saved. once the mouse still go not job-related after following a preceding steps, view allofit.net Knowledge base article fix Hardware Issues com Integrated and Online Diagnostics (SupportAssist ePSA, ePSA, or PSA Error Codes).
Ensure that there is nothing preventing the mouse buttons a partir de moving, most ratp buttons make naquela clicking noise when pressed down tudo the way. Ensure the the ratp is within 10 feet (3 meters) of ns computer. Save any type of data, close any kind of open programs, and restart ns computer. When you do not have actually another ratp or touch screen, girlfriend may need to hold the power switch down porque o at least 15 secs to turn the computer off, and you shed any data that is not saved.
Ensure a surface the you ser estar using has enough of naquela pattern in it the the ratp can tell once it has been moved (a ratp pad is best, since the ratp judges movement by reflections, a uniform surface ar is harder para the ratp to tell once it has actually been moved). change the ratp settings come adjust ns pointer speed.

Click a tab the matches a Operating Systemthat is mounted on her computer and perform the steps in ~ that ar to change the settings.


In theSearch
box, typemain.cpl. Touch or clickmain.cplin a list the programs. Touch or click thePointer Optionstab. mover the slider under Select naquela Pointer Speed to adjust ns cursor speed to the wanted level. Touch or clickOK.

Press and hold ns Windows (
*
) key, e then press the q key. In theSearchbox type,main.cpl. Click or touchmain.cplin a list of programs. Touch or click thePointer Optionstab. mover the slider under Select naquela Pointer Speed come adjust the cursor rate to ns wanted level. Touch or clickOK.

Press the Windows (
*
) key. In a search box, form Mouse. Touch or clickMousein the list the programs. Touch or click thePointer Optionstab. move the slider under Select a Pointer Speed to adjust ns cursor rate to the wanted level. Touch or clickOK.

Click Start. In a search box, type Mouse. Click Mouse. Click ns Pointer Optionstab. move the slider under Select a Pointer Speed come adjust ns cursor speed to a wanted level. Click OK.
revolve off the computer. Unplug any kind of devices, including ns following: Speakers. Printers. Scanners. Various other USB devices, consisting of an outside keyboard. USB flash drive or other external storage devices. Turn the computer earlier on e retest ns cursor movement. When the cursor does work correctly, attach one device at naquela time, e test the cursor activity to check out which one may have caused ns issue. as soon as the ratp still does not work after following the preceding steps, check out allofit.net Knowledge base article deal with Hardware Issues com Integrated e Online Diagnostics (SupportAssist ePSA, ePSA, or PSA Error Codes).
NOTE
: a test identify if the ratp is recognize at der hardware level below the Operating System. Once it is detected, it way that ns operating system or installed programas is preventing a mouse a partir de working.

To clean a lens, perform the following steps:

turn off ns computer and unplug a mouse. look at the lens on the bottom of a optical mouse. If girlfriend see any kind of debris, try to blow it off with naquela can the compressed air. If not, take naquela cotton swab or terry towel rag and dip that in isopropyl alcohol. It must be damp however not wet e lightly clean a lens.

To clean ns scroll wheel, perform ns following steps:

rotate off a computer e unplug ns mouse. look at at the scroll wheel. when you see any kind of debris, try to punch it off with der can the compressed air. If not, take der cotton swab or terry fabric rag, dip that in isopropyl alcohol (it need to be damp yet not wet), and wipe a circumference of a wheel, cleaning improvisado oily buildup and dirt.

To clean a lens, perform a following steps:

look at ns lens on the bottom of a mouse. If you see any kind of debris, try to blow it turn off with a can that compressed air. If not, take naquela cotton swab or terry fabric rag, dip that in isopropyl alcohol (it must be damp yet not wet), and lightly clean the lens.

To clean a scroll wheel, perform the following steps:

look at at a scroll wheel. once you see any type of debris, try to blow it turn off with a can of compressed air. If not, take naquela cotton swab or terry cloth rag, dip the in isopropil alcohol (it should be damp yet not wet), e wipe a circumference of a wheel, cleaning away oily buildup and dirt.

There may be times where a functions the the ratp buttons have accidentally been changed, or you want to change them.


NOTE: porque o information about configuring Alienware Keyboards and Mice, see allofit.net Knowledge base Alienware Command centro Quick Guide.

Click the tab that matches the Operating Systemthat is set up on her computer and perform ns steps within that ar to change the settings.


In the search box kind Mouse. Touch or click mouse & touchpad settings (System settings). Under select your primary button, use ns drop-down cardápio to pick whether girlfriend want ns Left or the Right button to be ns primary switch (the uma that selects items).

Press and hold the Windows (
*
) key, e then press the q key. In the search box type Mouse. Touch or click ratp & touchpad settings. Under pick your primary button, use ns drop-down menu to choose whether girlfriend want the Left or the Right button to be the primary button (the 1 that selects items).

Press ns Windows (
*
) key. In a search box form Mouse. Touch or clickMousein the list the programs. Touch or click the Buttons tab. Touch or click to check the box alongside Switch primary e secondary buttons, this switches a function of a buttons.
Note: The usual setting is ao the crate to be cleared. When the function of the buttons is switched, e you do not want it that way, clear the box.

Click Start. In the search box type Mouse. Click Mouse. Click a Buttons tab. Click to check a box alongside Switch primary e secondary buttons, this switches a function of ns buttons.
NOTE: The usual setting is ao the box to it is in cleared, if the function of ns buttons is switched e you do not want it that way, clear a box.

Reseat the USB cabo into the computer. Save any type of data, close any kind of open programs, and restart the computer. When the mouse e keyboard dá not respond in ~ all, you may need to press e hold the power switch down porque o at least 15 secs to turn the computer off, e you lose any encontro that is not saved.

Reseat the wireless USB recipient into a computer. Save any type of data, close any type of open programs, e restart a computer. When a mouse and keyboard do not respond at all, friend may need to press e hold a power button down ao at least 15 seconds to turn a computer off, e you lose any data that is not saved
.

Save any kind of data, close any open programs, and restart a computer. When ns mouse and keyboard do not respond in ~ all, girlfriend may need to press e hold the power button down for at least 15 seconds to turn the computer off, and you shed any data that is no saved
.
Run a SupportAssist application. Press and hold the Windows
(
*
) key, and then press the q key. In theSearchbox type,SupportAssist.
Use a up or under arrows to select SupportAssist (App) in a list that programs, e then press a Enter key. Press the Tab vital until start now is highlighted.
a application looks porque o updated drivers e scans her hardware e optimizes your computer. Follow the prompts.
Uninstall the ratp driver, e let home windows reinstall it. Press and hold a Windows (
*
) key, e then press the q key. In theSearchbox typedevice manager. Use the up or under arrows to select Device manager (Control panel) in a list the programs, e then press ns Enter key. Press ns Tab key. Use a down arrowhead to pick Mice and other pointing devices, and then use the right arrow an essential to increase it. Use the down arrow to pick the o primeiro dia listing porque o allofit.net Touchpad or HID-compliant mouse. Press e hold a Shift key, and then press ns F10 key.
NOTE: On some laptops, you have to press and hold ns shift key e then press and hold the Fn key, e then push F10.
Use ns down arrow to choose Uninstall device and then press ns enter key. Ensure that Uninstall is highlighted e press ns Enter key.
Restart a computer. Press ns Windows (
*
) key.

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Press ns Tab crucial until the Expand symbol
*
is highlighted. Press a down arrowhead until ns power icon
*
is highlighted. Press the Enter key. Press ns down arrowhead until close up door down
is highlighted. Press the Enter key. A computer will reboot.